Re: Consumer Concerns: The Complete Columbia Album Collection


Please clarify whether you are dealing with the PRIMARY issue with this set. Your manufacturing process resulted in glue being on most of the single discs in this set. Please outline your process for dealing with this manufacturing issue and providing replacements for the box set, and not just the outer case as seems to be implied.

Comments for this Comment

It's the discs that need replacing!

I agree - my outer box was fine, it was the discs that were messed up with the glue. Won't do much good getting a new outer box-the whole "set" needs to be replaced. Sony's wording leaves out the word "set," implying only the box itself. Before I submit my paperwork I would like to know definitively what I am receiving, just the "box" or the "box set."


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