Like many people who faxed or mailed in the copy of their receipt + the other required information, I have yet to get any e-mail confirmation from Sony. As for the 3rd possible way of sending in the information(e-mail), my less than great scanning skills prevent me from using that method. It would soothe many people's worries if Sony would actually look at their postal mail & faxes, and send these people e-mails to confirm that our applications have been received.
After re-reading Sony's statement, it is unclear whether Sony will be sending replacement box sets or merely the outer box.
For people who got damaged discs or sets that were missing certain discs, a replacement outer box wouldn't solve their problems.
I hope that the loud audio noise glitch in the first(of 2) concerts on the DVD(Disc 53 in the box set) is corrected in the new pressing.......unless this noise is inherent in the original 1967 videotape master. But it sound more like a mastering defect.
I DO know, however(from reading internet forums) that this noise is on all copies of the DVD.
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